Paul Pester, via his own personal Twitter account, revealed that there were in fact issues throughout the day with banking services and replied personally to several people expressing his apologies, as well as praising staff members for working hard to rectify the issues.
Meanwhile over on Halifax’s Twitter page @AskHalifaxBank all remained rather quiet in regards to the issue, causing frustration amongst Halifax customers.
What do you think, should someone at Halifax have been on the ball on the social media front, to alleviate customers grievances as and when it was happening, or is an apology over 24 hours later acceptable, given the many ways now of communicating?
